Learn about how we use the information we collect and how we protect your information.
Personal Information Policies
- Ascendium Education Solutions, Inc.
- Northstar Guarantee, Inc.
- Northwest Education Loan Association
- United Student Aid Funds
Online Privacy Practices
Our Privacy Commitment
Your privacy is important to us. Ascendium has a strong commitment to providing excellent service, including respecting concerns about privacy. Below are the guidelines we use for protecting the information you give us or we obtain when you use this website.
Information We Collect When You Visit this Site
This website does not collect personally identifiable information from your computer when you browse this site. This means that unless you provide us with personally identifiable information, voluntarily and knowingly, we will not know your name, your email address, or any other personally identifiable information about you.
We do automatically collect and store: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked directly to our site. We track this information for all users, including those with "Do Not Track" signals enabled in their web browsers. We use this information to evaluate use of the site, to address any problems or issues with the site, and to help us make our site more useful. Ascendium will not sell or give this information to a third party for purposes unrelated to Ascendium, except that Ascendium may disclose this information as it considers necessary to comply with a legal requirement, and in connection with investigating fraudulent activity or the misuse of this site.
Our website uses "cookie" technology to offer a more convenient user experience. "Cookies" are strings of text that a website stores on a user's computer. A cookie enables the website to keep track of a user's activity and preferences within the website. Ascendium does not share the information contained in cookies with other parties and does not allow other parties to set cookies on user computers. This means other parties cannot collect your personally identifiable information when you use our website.
The Information We Collect When You Request a Service
The information that you provide us in connection with a service you request is not shared with anyone else except as necessary to provide the service and as permitted by law. The information we collect depends on the type of service you request.
This site provides links to resources that we think you might find useful. These sites operate under different, unique privacy policies. You must review the various privacy policies at linked sites. We have no control over the information that you might submit to them.
Children's Online Privacy Protection Act
Ascendium does not intend to obtain information from children under 13 years of age. If we learn that we have collected information from a child under 13, we will promptly take all reasonable steps to delete the information. If a child under 13 has provided us with personal information, a parent or guardian may contact us and we will remove the information.
Correcting Your Information
If you find what you believe is an error or inaccuracy in your records, please contact us as soon as possible. Ascendium will investigate and correct any inaccurate or incomplete information as quickly as possible.
Our Commitment to Data Security
We take strict security precautions to protect your confidential information. We permit only authorized employees who are trained in the proper handling of customer information to have access to confidential customer information. View more information about how we keep your information safe.
Privacy Statement Changes
In the future, we may need to change our privacy statement. All changes will be made here so that you will always know what information we gather, how we use that information, and in what form and under what circumstances we will disclose it to another party. This policy is effective when it's posted on this website and will be reviewed from time to time.