Welcome!

To set up your account, you will need a User ID, temporary password, temporary security code, and a Symantec VIP device or app to generate your long-term security code. The following questions will help us determine where you are in the set-up process.

Are you a student loan borrower? yes

Sample of email sent to a new user containing the user's ID, temporary password, and temporary security code

Have you received an email with your User ID, temporary Password and temporary Security Code?

No

Do you have a VIP Security Token?

(The VIP Security Token allows you to generate your long-term security code)

Yes

Samples of VIP Access mobile and desktop application

Have you downloaded the VIP Access application?

(The VIP Access application allows you to generate your long-term security code)

Yes No