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Contact Us

As a financial aid professional, you may have questions about Ascendium solutions and services, or may be interested in doing business with us. You'll find business contact information on this page. Additional contact information is available if you have questions about specific topics.

For Questions Regarding:

Contact:

  • Student loan borrowers looking for information on Ascendium guaranteed loans.
Default Loan Help
(866) 348-0715
  • User ID, password, VIP Access Application, or Security Token
  • Guarantor, Claims and File Upload questions
Client Services
clientservices@glhec.org
(888) 686-6919
  • Attigo product solutions and services
  • General website questions pertaining to Attigo products
Attigo Customer Support
Product_Support@ascendiumeducation.org
(844) 649-2923
  • Product sales, product support, and customer service.
Sales and Support Team
  • Free webinars delivering training on essential topics with a certificate of completion to add to your professional development portfolio.
SmartSessions™
training@attigo.com
  • A notice from Ascendium requesting documentation to support an identity theft investigation related to a student or former student.
  • A scenario that leads you to believe a student at your school obtained funds via Ascendium disbursement as a result of fraud or identity theft.
Fraud and Identity Theft
ombudsman@ascendiumeducation.org
(866) 486-7140
  • Common Manual policies
  • Regulations
Policy and Compliance
policy@ascendiumeducation.org
  • Enrollment status changes
Borrower Accounts
statuschange@glhec.org
Fax: (800) 375-5288