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Contact Us

As a financial aid professional, you may have questions about Ascendium solutions and services, or may be interested in doing business with us. You'll find business contact information on this page. Additional contact information is available if you have questions about specific topics.

For Questions Regarding:


  • Day-to-day operations involving Ascendium solutions
    and services
  • General website questions or comments
Client Services
(888) 686-6919
  • Product sales, product support, and customer service.
  • A notice from Ascendium requesting documentation to support an identity theft investigation related to a student or former student.
  • A scenario that leads you to believe a student at your school obtained funds via Ascendium disbursement as a result of fraud or identity theft.
Fraud and Identity Theft
(866) 486-7140
  • Common Manual policies
  • Regulations
Policy and Compliance
  • Enrollment status changes
Borrower Accounts
Fax: (800) 375-5288