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Contact Us

As a financial aid professional, you may have questions about Ascendium solutions and services, or may be interested in doing business with us. You'll find business contact information on this page. Additional contact information is available if you have questions about specific topics.

For Questions Regarding:


  • Student loan borrowers looking for information on Ascendium guaranteed loans.
Default Loan Help
(866) 348-0715
  • User ID, password, VIP Access Application, or Security Token
  • Attigo product solutions and services
  • General website questions pertaining to Attigo products
  • File Upload Questions
Attigo Customer Support
(844) 649-2923
  • General questions from our Guarantor Business Partners: Navient Portfolio Management, Collection Agencies, and Lender/Servicers.
    • User ID, password, VIP Access questions
  • As a reminder, Lender/Servicer reports can be found at https://olr.ecmc.org/olrOffsite link
Contact Recovery Administration by email or phone:
(317) 537-6317
  • Attigo product sales, product support, and customer service.
Sales and Support Team
  • Free webinars delivering training on essential topics with a certificate of completion to add to your professional development portfolio.
  • A notice from Ascendium requesting documentation to support an identity theft investigation related to a student or former student.
  • A scenario that leads you to believe a student at your school obtained funds via Ascendium disbursement as a result of fraud or identity theft.
Fraud and Identity Theft
(866) 486-7140
  • Common Manual policies
  • Regulations
Policy and Compliance
  • Enrollment status changes
Borrower Accounts
Fax: (800) 375-5288